Responsibilities & Focus
The Hardware Support Technician is responsible for comprehensive, industry-leading support for BuildingPoint clients and team members. This role is responsible for providing consultative services, training, and support. Within this capacity, the Hardware Support Technician will provide insight and consultation on workflow enhancements and best practices for implementing advanced technology. This will also include creating content for training, videos, and other educational support.
- Provide technical sales & services support focused on:
- Layout
- Laser Scanning
- Robotics
- Mixed & Augmented Reality
- Collaborate with Hardware Sales Representatives to train clients
- Lead and assist in creating customer support and training videos
- Develop training materials for Trimble hardware and software
- Respond to technical questions from customers and team members
Qualifications
- Proven experience in technical support and software troubleshooting
- Strong computer management skills
- Proficiency in Microsoft Office and desktop support
- General knowledge of computer basics
- Ability to work effectively in a team environment
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Relocation assistance
- Vision insurance
Schedule
- Monday to Friday
- Weekdays only
Job Details
- Job Type: Full-time
Location Requirements
- Ability to commute to St. Louis, MO 63122 (Required)
- Ability to relocate prior to starting work (Required)
- Work Location: In person
About Us
BuildingPoint Mid-America is a small business in St. Louis, MO. We are professional, agile, innovative and our goal is to BuildingPoint provides high-end technology and services that serve the Building Construction and Design Industries. We provide hardware and software for tasks like layout, survey, laser scanning, augmented and mixed reality, and professional services to enable our customers to embrace this technology. In addition, we provide robotic services and support that will allow our customers to be more efficient, effective, and accurate.
Our Work Environment Includes:
- Modern office setting
- Work-from-home days
- Wellness programs
- Growth opportunities
For more information, or to submit your resume, contact us today.
